BEC商务英语口语和写作小贴士（16）

2010-10-14 00:00:00来源：沪江英语网

　　2010年5月BEC初级考试成绩正在查询
　　2010年5月BEC高级考试成绩正在查询
　　2010年5月BEC中级考试成绩正在查询

　　剑桥商务英语证书(CambridgeBusinessEnglishCertificate，简称BEC)考试，是英国剑桥大学考试委员会(UCLES)专门为非英语母语国家的人员进行国际商务活动的需要而设计的。由于证书颁发机构的权威性较强，该项考试在欧美许多国家被广泛认可，是求职英语能力证明的上选证书，并被英国50多所大学认可作为入学英语语言能力证明。

　　在中国，在“考证热”的影响下，BEC的考生60%为在校学生，其目的是为了获取证书，作为求职就业的敲门砖。

　　BEC商务英语口语和写作小贴士（16）

　　If you want to complain to a person you don’t well, be careful! A direct complaint or criticism can sound very rude or aggressive.

　　It may be best to mention the problem more indirectly by saying:

　　I’m sorry to have say that but…
　　I’m sorry to bother you but…
　　I think you may have forgotten…
　　It may have slipped you mind, but…
　　There may have been a misunderstanding about…

　　In some situation, but only if you’re talking to someone you know really well, it may be necessary to say more directly:

　　What are you going to do about…?
　　I’m not at satisfied with…

　　But only in extreme cases, if you’ve already tried more polite methods, would you have to threaten someone:

　　Look, if you don’t send your engineer to repair the machine, we will be forced /obliged to cancel our next order.

　　Or you can write:

　　Unless you pay the account within seven days, we will please the matter in the hands of our solicitors/ attorneys…

　　If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize-even if it wasn’t really your fault. Then you can promise to put things right:

　　Sorry, my fault.
　　I’m very sorry. I didn’t realize.
　　There has been a slip-up/problem in our…dept.

　　Or you can write:

　　We are very sorry about the delay/mistake…
　　We wish to apologize for…
　　Please accept our apologies for…