PART TWO
Questions 8-12
Readthe text below about the management of documents.
Choose the best sentence from the list on the opposite page to fill each of the gaps.
For each gap 8-12, mark one letter (A-I) on your Answer Sheet.
Do not use any letter more than once.
How do you improve white collar productivity?
For many years, technological development was thought to be the key to improving productivity in the office. In the 1980s cheap small computers first appearedon desktops. (example)________
The power of personal computers has increaseddramatically, andthe uses of software have expandedtoo. Companies both large andsmall have spent large sums of money on improving office computer facilities.(8) ________.It seems that business has failedto apply the developments in technology to greater effect, to increase the amount of time which office workers have available for non-routine tasks. To do this, we needto understandhow information is processedin business ventures.
Typically, information is first gathered, then processed, andfinally producedin its changedform as output.(9) ________. Increasingly complex programs have been invented, to feedever more powerful processing systems.
But what about output? A recent study by an American management institute shows that the processing of documents takes up 60% of office workers’ time, 40% of labour costs andup to 10% of business income.(10) ________. In fact, the international companies studiedfor the research show that this breakdown is true world-wide, wherever the company operates.
Taking these findings into account, the management of documents has become extremely important. Documents support nearly all business transactions. They are increasingly the way to communicate with customers, suppliers andemployees. It is therefore upon document output anddistribution that we shouldfocus. (11) ________
Unfortunately, technological developments in equipment for document management seem more impressive than they really are.(12) ________ New technological solutions are neededto tackle the problem, to help drive businesses forwardto improve their productivity andoutput.
Only now are we beginning to study business objectives andto structure technology to suit them. Our company is attempting to understandhow people use technology andhow it can be appliedto business problems.
A. These new methods of handling paperwork have already greatly improvedefficiency.
B. This wouldbe a key way of improving white collar productivity.
C. It will help them to make better use of all office employees.
D. However, this enormous investment has not improvedproductivity as expected.
E. Laser printers have many limitations, andphotocopiers have few applications.
F. Most technology has concentratedits attention on the first two of these stages.
G. These figures are hardly surprising since documents convey nine-tenths of all information.
H. Nevertheless, it is an important way to improve business processes andworkflow.
I. Since then, these machines have causeda revolution in the way we work in the office.
答案：8.D 9.F 10.G 11.B 12.E
本文关键字: 剑桥商务英语
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