商务口语：如何回应顾客的需求

2012-10-26 00:00:00来源：可可英语

　　商务英语中我们会与客户有非常多有关利益的要求，客户会有各种各样的要求，我们如何满足，又如何说不呢，来看看商务英语场景模拟句吧。
　　商务英语句：

　　第一句：We wish to call your attention that up to the present moment no news has come from you about the shipment.
　　我们想提醒您，到目前为止我方还没有得到关于发货的任何信息。

　　A: Anything goes wrong?
　　有什么问题吗？
　　B: We wish to call your attention that up to the present moment no news has come from you about the shipment. Our clients urgently need the goods.
　　我们想提醒您，到目前为止我方还没有得到关于发货的任何信息。我们的客户急需这批货物。
　　A: Oh, we are terribly sorry.
　　哦，很抱歉。

　　第二句：Our users are in urgent need of the machines and are pressing us for an early delivery.
　　我方用户急需这些机器，催促我方尽早交货。

　　A: Our users are in urgent need of the machines and are pressing us for an early delivery.
　　我方用户急需这些机器，催促我方尽早交货。
　　B: Sorry for the troubles.
　　很抱歉带来那么多麻烦。
　　A: Can you give us an early reply?
　　贵方能够尽早我方答复吗？

　　其他表达法：

　　As our customers are in urgent need of the contracted machines, we hope you can assure us of an early shipment.
　　我方顾客急需合同中的机器，我们希望贵方可以确保早日发货。

　　I want know why our alloy inserts haven"t arrived yet. Our customers are in urgent need of them.
　　我想知道为什么我方的合金镶面还没有到货。我方顾客急需这批货物。

本文关键字: 商务口语