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BEC剑桥商务英语证书在中国被认可的主要以外资企业居多,特别是英联邦和欧盟成员国家的企业。BEC在外企及外籍人士中认可度还是很高的。
READING 1 hour
For each statement(1-7),mark one letter(A,B,CorD)on your Answer Sheet.
1、Questions 1-7
·Read these sentences below and the transfer agency on the opposite page.
·Which business(A。B,C or D)does each sentence(1-7)describe?
·For each sentence(1—7),mark one letter(A,B,C or D)on your Answer Sheet.
·You will need to use Some of these letters more than once.
A.
EBTA BUSINESS TRANSFER AGENTS
The following businesses in the region are offered for sale:
RESTAURANT
A large, well-decorated restaurant in an excellent position near the city centre.
Opened three years with annual turnover of £ 100, 000.
Regular trade and bookings for weddings, special occasions etc.
Available on 50-year lease.
Price on request
B.
ESTABLISHED POTTERY
Family business established for over fifty years in city's main commercial area.
Small pottery currently employs twelve people producing china figures, vases and other decorative items.
Price includes premises plus equipments and raw materials.
Price ~ 200, 000
C.
VACANT SHOP
Located in a superbly preserved historic building near city center. Large premises recently renovated to very high standards.
Would suit a wide range of different trades. Available on limited (three-year) lease, or longer if required.
Short lease £ 15, 000
D.
GARAGE & CAR REPAIR
Small business with great potential for development.
Garage with petrol station on main road between city and the coast.
Includes large workshop suitable for car repair business. Small, three-bedroom
house attached to workshop, and room for further conseruction.
Whole property £ 190, 000
It is located outside the city.
2、 It will be easy to use for various types of retail business.
3、 You know how much money it took last year.
4、 This business already manufactures goods for sale.
5、 Its price includes living accommodation.
6、 It has been operating for many year.
7、 You will have to find out the price from the agents.
You will hear three telephone conversations or messages.
8、听音频:{MP3:/imgcache/attached/media/20140323/20140323115329_4284.mp3}
·You will hear three telephone conversations。
·Write down one word or number in the numbered spaces on the forms below.
Conversation One
(Questions 8-19)
·Look at the note below.
·You will hear a man calling to ask for some information about the city of Barcelona.
Visiting City:Barcelona
Main Features:
1 The Old City:old buildings
2(1)__________beautiful,magnificent
3 Several(2)__________,restaurants food is cheap(3)and__________
4 Staying Hotel:(4)__________
(1)__________
9、 (2)__________
10、 (3)__________
11、 (4)__________
12、·Look at the note below.
·You will hear a woman calling to rent an apartment.
Hiring Registration
Date: 71h Jan.
Time: 10:30
Name of the customer:Kate(5)__________
Contact N0.: (6)__________ ’ Service Details:
1.An apartment near(7)__________Slreet,with air—conditi oner and heating system·
2.Rent no more then(8)__________Q month,including water and gas
3.Renting Peri od:about l.5 years from February.
(5)__________
13、 (6)__________
14、 (7)__________
15、 (8)__________
16、·Look at the note below.
·You will hear a man calling to buy somethin9.
Telephone Message
Date: 1 April
Time:8.45
Item: buying (9) __________
Purpose: 10 for meeting room,(10)__________for the office
Total amount of money:(11)__________
Deadline for purchasin9:before(12)__________.April
(9) __________
17、 (10) __________
18、 (11) __________
19、 (12) __________
Write 40-50 words.
20、?You are Head of Research for an international car manufacturer.You have to make an urgent trip tomorrow to visit Pierre Blanc0,a colleague who works for a subsidiary.
?Write a memo to your secretary:
?telling her who you are going to see and when
?asking her to book flight tickets and accommodation
?telling her what work you would like her to do in your absence.
?Write 40-45 Words.
In this part,the interlocutor asks questions to each of the candidates in turn.
You have to give information about yourself and express personal opinions.
21、In this part,the interlocutor asks questions to each of the candidates in turn.
You have to give information about yourself and express personal opinions.
Questions:
(1)Which form of transport would you like to travel by?
(2)How do others describe you?
(3)Do you think it is necessary to learn to love your job?Why?
In this part of the test,you are asked to give a short talk on a business topic.
22、In this part of the test,you are asked to give a short talk on a business topic。You have to choose one of the topics from the three below and then talk for about one minute.
You have one minute to prepare your ideas.
A:·What is important when…?
Choosing new computer equipment
·Reputation of the manufacturer
·Service
●
●
B What is important when…?
Managing a product
·Communication skills
·Keeping to budget
●
●
C What is important when…?
Importing goods for first time
·Cultural differences
·Professional advice
●
●
Write 120-140 words.
23、·You are the manager of the Personnel Department of a company.Your company has conducted a suwey of training needs.
·Look at the information below.on which you have already made some handwritten notes.
·Then using all your handwritten notes.write your proposal。
·Write120-140 words.
WRITING 45 minutes
You will hea five short recordings.
24、·You will hear five short pieces.
·For each piece decide where the speaker is.
·Write one letter(A—H)next to the number of the piece.
·You will hear the five pieces twice.
13.______
14.______
15.______
16.______
17.______
Places:
A.at the office
B.on the bus
C.at the airport
D.on the plane
E.at the theatre
F.at the hotel
G.at the customs
H.at the bank
13选择__________
25、 14选择__________
26、 15选择__________
27、 16选择__________
28、 17选择__________
29、·You will hear another five short pieces.
·For each piece decide what the speaker is going to do next.
·Write one letter(A-H)next to the number of the piece.
·You will hear the five pieces twice.
18._______
19._______
20._______
21._______
22._______
Next actions:
A.to mail a parcel
B.to resign from the office
C.to leave a company
D.to stop smoking
E.to find a motel
F.to go to the beach
G.to fall into sleep
H.to go shopping
18 __________
30、 19 __________
31、 20 __________
32、 21 __________
33、 22 __________
For each blank(8-12),mark one letter(A-G)on your Answer Sheet.
34、Questions 34-38
·Read this text about electrical power in Canada.
·Choose the best sentence frOm the opposite page to fill each of the blanks.
·For each blank(8-12),mark one letter(A-G)on your Answer Sheet.
·Do not mark any letter twice.
·There is an example at the beginning(0).
Canadian industries have prospered for more than a century on the country's abundance of cheap, reliable electrical power. B ( example ) In fact, Canada consumes more electricity on a per person basis than any country except Norway. (8)_______Electricity is a significant source of export income for Canada. (9)_______ But in the 1970s, Canadian exports rose sharply to address the U. S. demand for cheaper and more reliable.
In 1985, exports of Canadian electrical power reached 1,400 million US dollars.( 10 ) _______ Net electricity exports account for more than 60% of Canada's balance of trade.
Domestically, Canada continues to generate electrical power, primarily from water. (11)_______ Exports of electricity are now subject to forces far beyond the control of utility managers. ( 12 )_______
A.Besides.electricity from coal and nuclear is 50%t0 75%cheaper than many other industrial nations.
B.Generated primarily by water.our power supplies have attracted and supposedenergy-intensive industries such as mining.
C.It also ranks among the top three electricity producers in the world,behind the U.S. and Russia.
D.Next to electricity.Canadian paper exports came t0 900 million U.S.dollars everyear in the 1960s.
E.Canada and the U.S.imposed and exposed power in almost equal measures after 1901.
F.Since then.electricity’exports have declined but they have continued to exceed 700 million U.S.dollars.
G.Environmental and trade policies all influence electrical production and trade.
(8)填空_______
35、 (9)填空_______
36、 (10)填空_______
37、 (11)填空_______
38、 (12)填空_______
For each question(13-18),mark one letter(A,B,CorD)on your Answer Sheet.
39、Questions 39-44
·Read the article below about service production and the questions on the opposite
page.
·For each question(13-18),mark one letter(A。B,C,or D)on your Answer Sheet.
Service are not purchased from a supplier and stored on a shelf until ordered by the customer. Instead, they are manufactured or produced after they are requested by the customer. This itself sets service retailing apart from goods retailing and places the retailer in the channel as the manufacturer as well as the retailer of the service being sold.
The placement of the retailer as the product of the service carries with it all the problems associated with the manufacture of goods-research and development,
scheduling, raw materials acquisition, quality control and service consistency throughout various branch store operations.
The improvement or upgrading of services must be done by the retailer. Constant monitoring of completion and decisions on improving aspects of the service, as well as research into the satisfaction customers are experiencing with their purchases, are part of service management.
Scheduling of services retailing presents a dual problem. If the service is performed on a good owned by the customer (china repair, silver polishing, etc. ), the production process can be scheduled in an orderly flow of first in, first out.
The craft worker focuses on one item and, when finishing it, moves to the next. The scheduling process is more complicated where the service involves the individual ( legal services, beauty care, driving lessons, and the like). With theses types of service, production and consumption take place at the same time. A scheduling of customers is required to maximize the production capabilities of the service offering. The driving instructor who has no student must sit idly. Greater attention may then be required in scheduling services, especially those involving the customer. In the retailing of men's suits, the quality control activity is left to the manufacturer, while in the retailing of services, the involvement with quality control standards rests with the retailer. Customers purchasing a shirt at the main store expect the same quality when they purchase an identical shirt at a branch store. This consistency in quality is assumed with goods retailing. The consistency of quality in service retailing is much more in doubt. The driving instructor at one store may be very different from an instructor at another store with the same retail chain. The involvement of the craft worker in the production process for custom draperies may also differ within the same retail store. To ensure the consistency of a service, the store must establish procedures and policies which can be implemented throughout each branch store within that chain.
Central training may be the best way to accomplish this consistency. It is of course possible that a customer may develop a preference or loyalty to one specific craftsperson, but the development of loyalty to the store with consistency of the production process is a more healthy loyalty to cultivate. In this area, the store may try to develop a strong brand-name recognition for its service.
A faulty product may be covered under the manufacturers' liability, yet the retailer, when becoming the manufacturer one must be aware of the sole liability associated with the service. Other than the liability of faulty raw material, there's no other recourse for the retailer to turn to. Store-liability coverage should be considered, and most likely increased, especially for those services performed on the individual (beauty services, dental treatments).
What is the writer's opinion about service retailing?
A.Services are ordered by the customer.
B.Service retailing is separated from goods retailing.
C.The retailer produces and sells services.
D.The retailer manufactures products as well.
40、 According to the writer, the retailer engaged in service retailing
A.just sees to it that the service is accomplished.
B.should also investigate customer satisfaction,
C.meets more difficulties than the manufacturer of goods.
D.can turn to experts to better his service.
41、 According to the writer, the problem of scheduling services
A.involve services performed on a product and on a customer.
B.lies in the sequence of being served.
C.concer.ns the maximization of production capacities.
D.derives from the complex scheduling process.
42、 What does the writer say about the consistency of quality in service?
A.It is impossible.
B.It is likely.
C.It is certain.
D.It is not sure.
43、 According to the article, to ensure the same service quality provided in any one of the chain stores the store must
A.develop healthy customer loyalty.
B.assemble the staff and train them together.
C.draft regulations appropriate to each store.
D.make sure the procedures are carried out.
44、 According to the writer, the liability associated with the service means that
A.the retailer has to hear the blame by himself.
B.the manufacturer should compensate for the flawed product.
C.the retailer has different responsibilities than the manufacturer of goods.
D.store liability covers the service involving the individual.
For each question(23-30),mark one letter(A,BorC)for the correct answer.
45、·You will hear a report presented by a journalist from Toky0.
·For each question,mark one letter(A,B or C)for the correct answer.
The crisis met by Japanese chemical groups is caused by__________,one of the reasons.
A.high prices
B.over capacity
C.high cost
46、 The productions manufactured by Asahi Chemical,Japan’S largest polystyrene manufacturer take up __________ of the market.
A.12%
B.25%
C.26.6%
47、 __________ is Japan’S biggest plastics group.
A.Mitsubishi Kasei
B.Mitsui Petrochemical industries
C.Mitsubishi petrochemical
48、 0n Oct.1 st,Mitsubishi Petrochemical is going to merge with__________
A.Mitsubishi Kasei.
B.Mitsui petrochemical.
C.Kawasaki plant.
49、 __________the dividend of remains the same as in last year.
A.Mitsubishi Petrochemical
B.Mitsui petrochemical industries and Shin—Etsu
C.Sumitomo Chemical
50、 __________ chemical group is not explained in detail in this report.
A.Shin—Etsu
B.Mitsubishi Kasei
C.Mitsui petrochemical
51、 __________chemical group has the highest per share according to the report.
A.Mitsubishi Petrochemical
B.Shin—Etsu
C.Mitsui PetrochemicaI lndustries
52、 __________is going to open a new plant.
A.Shin-Etsu
B.MitsuI PetrochemicaI
C.Mitsubishi PetrochemicaI
LISTENING 40 minutes(including 10 minutes' transfer time)
In this part of the test,you are given a discussion topic.
53、In this part of the test you are given a discussion topic.You have 30 minutes to look at the prompt card,an example of which is below,and then about 3 minutes to discuss the topic with your partner.After that the examiner will ask you more questions related to the topic.
For two candidates
Stress Management
Your line manager discerned that some staff are in low spirits and are not doing their work efficiently.
You have been asked to make recommendations about how to improve this situation.
Discuss the situation together and decide:
·why staff are less efficient in their job
·how to help staff to manage stress.
For three candidates
Stress Management
Your line manager discerned that some staff are in low spirits and not doing their work efficiently.
You have been asked to make recommendations about how to improve this situation.
Discuss the situation together,and decide:
·why staff are less efficient in their job
·how to help staff to manage stress
·how to make a good personal work plan.
Follow-on questions
·Would you welcome stress when you are aiming for your goal?(Why?/Why not?)
·Do you think companies should arrange leisure activities for the staff?f Why?/Why not?)
·Can people avoid stress during their life-time?(Why?/Why not?)
·How do you deal with stress in your daily life?
·Is time management important when dealing with stress?(Why?/why not?)
口语试题由三部分组成,采取形式为面试,有关商务话题的简短谈话和讨论。
For each question(19-33),mark one letter(A,B,CorD)on your Answer Sheet.
54、Questions 54-68
·Read the article below about Assets and Processes.
·Choose the best word or phrase to fill each gap from A,B,C Or D on the opposite page.
·For each question(19·33),mark one letter(A,B,C or D)on your Answer Sheet.
·There is an example at the beginning(0).
Assets and Processes
World competitiveness also analyzes how nations combine assets and processes in the management of competitiveness. Some nations can be rich (19)_______assets- land, population, natural resources, etc. (20)_______ not necessarily competitive, e. g., Brazil, India and Russia. On the other hand, there are nations such as Singapore, Japan and Switzerland which are (21)_______in traditional assets (22) __________ they are very competitive. They have (23)_______what economists call "the transformation process".
Japan's performance illustrates this situation well. Since 1950, the nation has (24) __________only four Nobel Prizes in exact science and economics, (25)_______to 164 awarded to the US and 44 to Britain. In fact, none of the fundamental technological (26) __________ which have changed our business lives have been discovered in Japan.
The transistor, the robot, the video recorder, the computer, the fax, the compact disk, the color TV- all have been invented by companies in the US and Europe. The
Japanese, however, have been extremely successful in (27)_______hese products:
they have (26)_______in the ability to transform an idea (29) _______a product or service more cheaply, more quickly and more effectively than their competitors. In other words, Japan's competitiveness is process based.
The 1996 World Competitiveness Yearbook carefully distinguishes between competitive-ness which (30)_______ from a nation's assets and that which is achieved through process. This crucial distinction is important, (31)_______ the future seems to belong to those nations that master the transformation process (indeed, some economists refer to "the spell of natural resources" to describe the fate of asset-rich nations that be-come complacent). Companies usually use a similar strategy, (32)_______they focus on the value added that is generated by (33)_______ processes as quality, speed, order fulfillment, mass customization, and customer satisfaction, etc.
A.In
B.out
C.on
D.about
55、
A.and
B.then
C.but
D.therefore
56、
A.rich
B.poor
C.famous
D.good
57、
A.however
B.So
C.and
D.but
58、
A.known
B.learned
C.assured
D.mastered
59、
A.had
B.created
C.received
D.given
60、
A.response
B.connecting
C.come
D.compared
61、
A.breakthroughs
B.success
C.failure
D.change
62、
A.selling
B.marketing
C.producing
D.changing
63、
A.important
B.good
C.bad
D.excelled
64、
A.In
B.on
C.into
D.from
65、
A.stems
B.far
C.prevents
D.benefits
66、
A.So
B.therefore
C.since
D.otherwise
67、
A.despite
B.therefore
C.So
D.whereby
68、
A.such
B.So
C.that
D.this
Read the text below about how consumers decide what to buy.(34-45)
69、Questions 69-80
·Read the text below about business who profit from hiring freelance writers.
·In most of the lines(34-45),there is one extra word.It is either grammatically
incorrect or does not fit in with the meaning Of the text.Some lines,however,are correct.
·If a line is correct.write CORRECT on your Answer Sheet.
·If there is an extra word in the line.write the extra word in CAPITAL LE丌ERS on your Answer Sheet.
·The exercise begins with two examples,(0 and 00).
0 Millions of businesses worldwide are reaping the rewards of hiring competent
00 freelance writers.Some of these companies which have never even met the free-
34 lancers to whom they outsource for projects and yet the relationship works extremely
35 well.While the companies concerned are happy with the results and are
36 not only saving money in the process,but also are increasing their sales t00.A freelance
37 writer with a fresh perspective may have more innovative ways of promoting
38 your business.A writer who without knowledge of your industry may offer
39 with the advantage of viewing your products and services from a buyer's perspective
40 and will ask questions and raise up issues that you may not have previously
41 being considered.An experienced writer will be competent at research and
42 will grasp new concepts quickly,which compares to taking on hiring a new fulltime
43 employee who has to learn about your business.Alternatively,some companies
44 may well wish to bring in a freelance writer who has experience in a particular
45 field and could assist in areas where the business could benefit from specialist help.
34题改错__________
70、 35题改错__________
71、 36题改错__________
72、 37题改错__________
73、 38题改错__________
74、 39题改错__________
75、 40题改错__________
76、 41题改错__________
77、 42题改错__________
78、 43题改错__________
79、 44题改错__________
80、 45题改错__________
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