商务英语口语职场白领：提供反馈时用的词语 Giving feedback

2025-10-13 08:31:00来源：网络

　　商务口语是职场中比较常用的，在不同的场合，英语口语也有很多的注意事项。所以想要更好的提升商务口语能力，大家还是需要在平时做好相应的训练。具体的商务口语需要提升哪些呢?下面小编为大家整理了“商务英语口语职场白领：提供反馈时用的词语 Giving feedback”相关内容，一起来看看吧!

　　Narrator: 大家好，欢迎回到 Tiptop Trading 贸易公司。Lime 先生订了很多皇家仿真柠檬，而 Anna 正忙着处理这个单子。

　　Anna: Yes?... Who?... I can't hear you. Mr what? What? Mr Who? I don't know, you tell me. Oh, you are Mr Hu... H-U: Hu. Er... No, Tom's busy. Call back later. Bye. (hangs up) Tom, Mr Hu called for you.

　　Tom: Mr Hu-

　　Anna: Mr Hu: H-U

　　Tom: Anna, Mr Hu is a very important-

　　(phone rings)

　　Anna:Oh! What now! (answers) Yes?

　　Tom: I'm going to have to talk to the boss about this.

　　Anna: No. I'm busy, give me your number, I'll call you later. Yep, yep, .... thanks. Bye! Right, now where was I?

　　Paul: Anna, could I have a word?

　　Anna: Yes. Ohhh, he must want to tell me how pleased he is with the Citrus Ventures deal.

　　Paul: Now, Anna... biscuit?

　　Anna: Thank you.

　　Paul: I'm a little bit concerned about something.

　　Anna: "I'm a little bit concerned..." Doesn't that mean something bad?

　　Narrator: 是啊，Anna 你得注意了。Paul 现在用的是很婉转的短语来表达他的不满。我们听听他想说什么。

　　Paul: I think you need to work on your telephone manner.

　　Anna: Work on my telephone manner?

　　Narrator: 他的意思是你接电话的态度得好好改进一下to work on it – 要做好点儿。

　　Paul: Perhaps you should think about-

　　Narrator: Perhaps you should think about – 你可以考虑一下什么什么，这也是很婉转的劝说你应该做些什么。

　　Paul: Anna, are you listening to me?

　　Anna: Yes, sorry, I was just sort of, errr, talking to myself. Could you repeat what you said please?

　　Paul: Right, I'll start again. I said: I'm a little bit concerned about your telephone manner. You need to work on the way you speak to clients. Perhaps you should think about being a bit more polite to clients, it's important for the image of the company.

　　Anna: Oh okay.

　　Paul: You can go now – take another biscuit with you – that's my last chocolate wafer, you lucky thing!

　　Denise: Anna? Is everything all right?

　　Anna: Yes.

　　Denise: What's the matter?

　　Anna: Paul says I need to 'w-w-w-work on' my telephone manner.

　　Denise: Well I was a bit concerned about it myself. And I think Tom actually mentioned it to Paul. But, look, I'll help you if you like. I'm a bit of an expert on the phone. I'll give you some lessons.

　　Anna: Oh thank you.

　　Denise: Come in early tomorrow morning, before the others get here and we'll practise.

　　Anna: Thank you Denise, that's very kind.

　　Narrator: 不得了，Denise 对Anna 这么好。正是出人意料。不过据我所知，Denise 从来都是在电话上和人聊天，没听到她在电话上和顾客说活。Paul 用了好几个短语婉转的点出

　　Anna 的问题和她需要做的事情。让我们来再听一下

　　I'm a little bit concerned about...

　　You need to work on...

　　Perhaps you should think about...

　　好了，让我们在下一期节目中看Denise 能否帮到 Anna. 再见！

　　听力挑战

　　Paul 提醒Anna 在接电话时需要注意什么？

　　上期答案