BEC商务实战：10种抱怨信函（6）

2009-06-12 00:00:00来源：沪江英语网

10)For Poor Performance on a Service Contract (由于服务质量差而抱怨) 　　

Dear Mr .Weidner . 　　

Contract No. 17854 　　

You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts .back to the old standard that brought abort my original complaints . 　　I will summarize in this letter my previous discussions about your performance .

You may wish to refer to our contract as you read my comments. 　　

1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between cleanings .Even when the windows are cleaned ,the job is less than satisfactory . 　　

2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless . 　　

3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example . 　　

I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met . 　　

I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me . 　　

Yours faithfully,XXX

亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。　　

在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同.1. 窗户：遵照合同，每月清洗一次所有窗户。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。2. 地毯：每个工作日之后，对地毯应真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。韦德罗先生，请您注意我们合的每7c一段，有关终止合同的说明。我本人并不想考虑这种可能，但您是必须书面保证履行合同中的所有条款。我很愿意同您再次会晤，讨论目前情形。这事对于我至关重要，二盼急迫。

相关链接：

BEC商务实战：10种抱怨信函（5）

BEC商务实战：10种抱怨信函（4）

BEC商务实战：10种抱怨信函（3）

BEC商务实战：10种抱怨信函（2）

BEC商务实战：10种抱怨信函（1）

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