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Improving your telephone manner 提高接电话技巧

分享到： 2012-05-24 00:00:00 BBC英伦网

摘要：Denise要求Anna在打电话时要注意使用礼貌用语，在她们模拟练习时接到了一个真实客户的电话，这时Anna要如何应对呢。让我们进入今天的白领英语。
Anna and Denise on the telephone

Episode 15 – Mr Seb Lime 先生

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Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise.

They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?

听力挑战

Seb Lime 先生想让Anna 为他做些什么?

答案在本期节目文字稿的最后一页

Language for talking on the phone 电话交谈用的词汇

This week's programme focuses on how to talk to a business client on the phone.

Phrases from the programme:

Hello? Tip Top Trading. This is Anna speaking.

Hello? Anna speaking.

Hello Mrs Smith, how can I help you?

Hello Mrs Smith, how are you?

I'm really sorry, he's not available at the moment. Can I take a message?

I'm afraid he's busy – shall I ask him to call you back?

Thank you for calling, goodbye.

责任编辑：jiaxin