BEC阅读：BEC-2 Reading Exercise(8)

2016-04-06 10:12:00来源：网络

为了方便同学们的学习，新东方在线BEC商务英语网为大家准备了BEC阅读：BEC-2 Reading Exercise(8)，希望以下内容能够为同学们的BEC商务英语听力备考提供帮助!更多与BEC商务英语相关的资讯，尽在新东方BEC商务英语网。

　　Questions 41-55

　　Read the letter below.

　　Choose the best word from A, B, C or D on the following page to fill each gap.

　　Dear Miss Brown,

　　Thank you for your letter of 5 October concerning faulty goods purchased in our store in Businggstoke.

　　I am very sorry indeed that you were not satisfied with the celebration chocolates that you bought from our store. I can 41)____ your disappointment when you discovered that the chocolates were not as shown on the 42)____ and were in 43)____, all the same shape.

　　Our company is always trying to improve the 44)____ of its merchandise and we are very unhappy when one of our products does not 45)____ satisfaction.

　　The manufacturers of our chocolates have 46)____ guidelines for production which should 47)____ instances such as this from happening. Obviously our checking and packing procedures were not 48)____ and we will discuss this with the manufacturers.

　　In the 49)____, I regret the disappointment you were 50)____. As a gesture of goodwill I have pleasure in refunding the 51)____ of the chocolates and enclose a gift voucher that you can 52)____ in our Basingstoke branch.

　　Thank you for bringing this matter to our 53)____. I hope any future purchases you may 54)____ at our stores will be up to our 55)____ high standards.

　　Yours sincerely

　　A N Ferguson

　　Customer Relations

　　41.

　　A. know

　　B. distinguish

　　C. understand

　　D. recognise

　　42.

　　A. packaging

　　B. layer

　　C. parcel