BEC商务英语中级考试真题(55)

2017-10-08 17:25:00来源：网络

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　　The bank with ideas

　　With several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is reputable and secure__21__ of a range of banking serving. Now, it is demonstrating to business customers that it is flexible and responsive enough to ___22___ their changing needs in the 21st century.

　　Based in London, APL offers banking services to businesses throughout the UK via its branch __23___. Most customer service provision is ___24_ out by personal account managers based in local branches, together with ___25__ staff at company headquarters.

　　An important ___26__for APL has been to make it easy for customers to __27__business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ‘account contact’ and ___28__with the customer during the manager’s ___29___. In addition, for those who want ___30__ to their bank at any time of day or night there is now a 24-hour phone-based service.

　　In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan___31__within 24 hours. This focus on the customer has also been a driving __32__in APL’s recruitment and development policy. For example, newly inducted staff ___33__a ‘customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money.

　　Together, these ___34__in banking have achieved excellent results. The customer__35___is growing fast, and last year the bank gained 36,000 new business accounts.

　　正确答案为橙色字体

　　21. A. producer B. supplier C. provider D. giver

　　22. A achieve B. reach C meet D. assist

　　23. A. system B. web C. grid D. network

　　24. A. taken B. brought C. carried D. put

　　25. A. aid B. support C. guidance D. backing

　　26. A. objective B. purpose C. direction D. scheme

　　27. A do B. run C. make D. have

　　28. A copes B. arranges C. handles D. deals

　　29. A vacancy B. departure C. absence D. retirement

　　30. A access B. entrance C. approach D. opening

　　31. A. demands B. applications C. proposals D. orders

　　32. A power B. strength C. force D. pressure

　　33. A take over B. go through C. set down D. put up

　　34. A. innovations B. adaptations C. revisions D. modernization

　　35. A. source B. base C. centre D. foundation

　　网友提问：

　　Most customer service provision is carried out by personal account managers based in local branches, together with __________ staff at company headquarters.

　　1. aid

　　2. support

　　3. guidance

　　4. backing

　　为什么用support，不用backing?两者有什么区别么?

　　解答：

　　这里不能选择backing。back有支持的意思，但是backing表支持时却是名词

　　(support or help, especially with money。

　　查了朗文词典和剑桥词典，backing做形容词时只在朗文词典里有一种解释：backing singers

　　意思应该是背景歌手或者是伴唱歌手。

　　所以给出的空里不能选backing.

　　support staff可以说是一种固定的用法，意思是支持人员，或者是后勤人员、运维人员，填入这个句子的空格处正好合适。