商务口语实用对话：Claims and Complaints

2024-05-28 08:21:00来源：网络

　　商务口语是职场中比较常用的，在不同的场合，英语口语也有很多的注意事项。所以想要更好的提升商务口语能力，大家还是需要在平时做好相应的训练。具体的商务口语需要提升哪些呢?下面小编为大家整理了“商务口语实用对话：Claims and Complaints”相关内容，一起来看看吧!

　　Claims and Complaints I

　　◆ A clerk discusses an insurance claim with his boss.

　　◆ Boss : What's your hurry?

　　◆ Clerk : Bad news! That shipment of parts from Japan has been partially lost and damaged at sea. What should we do when loss or damage occurs?

　　◆ Boss : We must prepare our claim and send it to the underwriter to secure payment.

　　◆ Clerk : Won't our broker take care of that?

　　◆ Boss : Yes, that's part of the service on the broker's side.

　　◆ Clerk : So the first step would be to contact our broker?

　　◆ Boss : Yes, and we'll need to submit some documents to him.

　　◆ Clerk : Is it enough that we have an on-board bill of lading to claim settlement?

　　◆ Boss : I'm sorry to say it isn't. We'll need a statement from the shipping agents stating that the goods were actually loaded and noting when the vessel sailed.We'll also need to present proof of ownership.

　　◆ Clerk : How do we do that?

　　◆ Boss : We'll have to file a full original set of ocean bills of lading, the insurance certificate, and the original commercial invoice.

　　◆ Clerk : No problem. I have them on file.

　　◆ Boss : We may also need a statement of protest.

　　◆ Clerk : What's that?

　　◆ Boss : It's usually an extract from the ship's log which describes how the goods were lost or damaged. It's prepared by the master of the vessel. Sometimes that documentation is also required.

　　◆ Clerk : Well, that covers all the things I want to know. I guess I'll call our broker.

　　◆ Boss : Yes, let's get started right away.

　　Claims and Complaints II

　　◆ A customer discusses an error in his order with the manufacturer.

　　◆ Buyer : We have a problem, sir.

　　◆ Seller : What on earth has happened?

　　◆ Buyer : You remember that we ordered 50 of your BD 205 laser jet printers?

　　◆ Seller of course. We shipped them two weeks ago. Haven't they arrived?

　　◆ Buyer That's the problem. They've arrived, and they're the wrong model. You sent the QR 224 model. That model is incompatiblewith our computer system.

　　◆ Seller I'm sorry to hear that. I'll look into it and try to get it corrected for you as quickly as possible. Do you have the invoice number?

　　◆ Buyer I have a fax of the invoice right here.

　　◆ Seller Yes, there certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?

　　◆ Buyer Not at all. I'm anxious to get this straightened out.

　　◆ Later...

　　◆ Seller Well, I've discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse. This resulted in the wrong shipment.

　　◆ Buyer That's an understandable, but regrettable mistake.

　　◆ Seller We'll airfreight the correct printers immediately.

　　And since it's our error, we'll pay the freight charges.

　　◆ Buyer That's good of you. My home office will be glad to hear it.

　　◆ Seller I'm very pleased we were able to get to the bottom of this so quickly. Just return the wrong printers sea-freight, and our company will pick up those charges too.

　　◆ Buyer : Thank you so much.

　　◆ Seller : That's all right. We hope to provide you with good service for many years to come.

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